RETAIL

Customers Expect Retail Delivery at the Right Time, Every Time

We help retailers take control of their delivery planning and transform their delivery operations with agile, connected, and intelligent tools for routing, customer communication, visibility, and much more.

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Retail delivery software

Keep Your Promises with 98% Accurate ETAs

On-time performance in retail delivery—especially for scheduled deliveries that require the customer to be on-site—has never been more important to customers. If you can’t keep your ETA promises, your customers will find someone else who can. Luckily, DispatchTrack’s routing engine utilizes AI and machine learning to ensure that you meet your ETA promises 98% of the time.

  • Factor in learned service time and driver speed.
  • Predict arrival times with extreme precision.
  • Deliver at the right time, every time.
Learn more about DispatchTrack's AI-powered route optimization »
Retail delivery ETAs

Make Failed Deliveries a Thing of the Past

Your customers are just as worried about missed deliveries as you are. But when you provide them full transparency into their deliveries—from ETAs to live truck locations—they’re empowered to be at the delivery site when the truck actually arrives. That’s exactly what DispatchTrack’s system provides, in the form of automated calls, texts, and emails at every stage of the process.

  • Keep customers in the loop.
  • Message customers right from the app.
  • Reduce failed deliveries.
Learn more about our customer communication features »
Delivery notifications and tracking software

Manage Your Deliveries at the Speed of Business

When it comes to delivery organizations, trust is built on transparency. Not only does real visibility into your deliveries provide customers with greater confidence—it also gives your back-office teams the ability to spot disruptions in real time and manage them proactively.

  • Track all of your drivers, routes, and deliveries from a single dashboard.
  • Manage deliveries in real time.
  • Proactively reach out to customers when exceptions arise.
Learn more about our last mile visibility dashboard »
Delivery tracking software

Save Time and Money by Reducing Phone Calls

When you’re running hundreds or thousands of routes per day, phone calls stop scaling. Retailers need the ability to minimize both outbound updates to customers and inbound where’s-my-order calls to your back-office teams—which is exactly what DispatchTrack ensures with its automated customer communication suite.

  • Proactively reach out to customers when exceptions arise.
  • Enable seamless two-way communication with customers.
  • Let customers self-schedule their deliveries.
Learn more about our customer communication suite »
Customer communication software

The DispatchTrack Difference

Fast deployment, constant cloud-based updates and end-to-end functionality give you the tools to optimize the last mile and exceed customers’ expectations.

Routing software

AI-powered route optimization

Last mile visibility

Real-time visibility dashboard

Delivery scheduling

Customer
self-scheduling

Last mile reporting and KPIs

Customized KPIs and reporting

Delivery notifications

Two-way customer communication

American Furniture Warehouse Logo

“DispatchTrack is more than just fleet management, it's customer satisfaction management.”

Tony Mitchell

Warehouse General Manager, American Furniture Warehouse

Some of Our Retail Clients

See How DispatchTrack Can Transform Retail Delivery Management

When you make delivery promises to customers, DispatchTrack makes sure you keep them. Talk to an advisor about how DispatchTrack can help transform your delivery operations.

DispatchTrack's retail delivery software on a mobile and desktop device