Healthcare Delivery Software | Medical Delivery Optimization

Case Study

Transforming Delivery Experience

How Vision Logistics revolutionized their delivery experience with DispatchTrack

Why change?

Specializing in healthcare means that full transparency before, during, and after delivery is a must. But Vision Logistics' existing routing solution didn’t give them tools for visibility, driver management, or customer communications. To boost efficiency, they knew they had to adopt a system that could transform their deliveries while ensuring compliance with NHS data requirements.

How is DispatchTrack helping?

By working with DispatchTrack, Vision Logistics was able to transform their deliveries with an eye towards growth: barcode scanning via the mobile app sped up loading, while our AI-powered routing powered more deliveries per day and helped decrease carbon emissions. The best part? Our real-time visibility and proof of delivery capabilities made data tracking and compliance a cinch.

Complete More Deliveries—All at the Right Time

Trust is more crucial to health and medical deliveries than nearly any other sector—you have to inspire complete confidence in your clients and customers by making promises and keeping them without fail. To make that happen, you have to cut through the complexity of delivery management to ensure consistent right-time deliveries. That’s where DispatchTrack’s route optimization and planning capabilities come in.

Get the most out of your delivery capacity with AI-powered route optimization.
Deliver on-time with 98% accurate ETAs.
Let customers track their own deliveries in real time.

Learn more about our route optimization tool »

Make Compliance Second Nature

The U.S. federal government—and governments around the world—have very strict rules about how PHI (Personal Health Information) must be handled and who can handle it. You need a process that meets or exceeds federal guidelines. DispatchTrack is HIPAA and SOC 2 compliant, ensuring you can manage PHI data coming from your clients securely.

Ensure HIPAA and SOC 2 compliance.
Configure access controls as needed.
Gain full visibility into each and every delivery.

Learn more about our last mile visibility dashboard »

Build Trust with Transparent Deliveries

When it comes to medical deliveries, making promises and actually keeping them is paramount. Some customers will want to see the same driver at the same time on the same day of the week, and when you offer them transparency into their deliveries, they can be sure that you’re taking your commitments seriously. DispatchTrack’s automated customer communication tools make that possible by offering timely delivery alerts and a dedicated customer order tracking portal.

Send schedule confirmations, reminders, and real-time updates on the day of delivery.
Let customers track their own deliveries in real time.
Manage exceptions proactively.

Learn more about our customer communication features »

Track Your Promises with Complete Last Mile Visibility

Deliveries are complex enough before you add in the challenges that come with complying with government and other regulations. DispatchTrack’s solution cuts through that complexity by ensuring a complete audit trail and an easily accessible record of each delivery. Whether you’re digging into our reporting modules or glancing through our visibility dashboard, the information you need is right at your fingertips—you’ll never need to hunt for it.