3PL

Delivering satisfaction

Get ready to pick up new business.

For established brands and growing retailers alike, the sale isn't complete until the merchandise is in the customer's home and they're happy: 98% of buyers say delivery impacts their willingness to buy again. DispatchTrack helps 3PLs shoulder that responsibility. Integrate with clients' systems, deliver speed with intelligent routing, stay connected through real-time communication with customers and dispatch, provide end-to-end proof of delivery, and bolster your bottom line with rapid billing and settlement.

J.B. Hunt
Ryder
CRST
98% Deliver

How it works

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Multiply your business

With DispatchTrack, all you need to start working with a new retailer is an activation code. Our browser-based tools enable easy integration, so a retailer can use many 3PLs and 3PLs can have many clients.

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Really intelligent routing

Forget benchmark-based estimates, DispatchTrack's routing engine learns from the actual time your drivers spend loading, driving, and delivering so its routing gets better and better. Hitting 98% of scheduled two-hour windows becomes as routine as checking the oil every morning.

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Real-time communication — really

DispatchTrack connects your drivers and dispatchers with each other and the customer on many devices in real time. When traffic slows down or a client cancels, dispatchers foresee the hurdles, drivers get new instructions, and the customers get accurate updates on their delivery.

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Detailed delivery documentation

Drivers and installers can document deliveries with photos, notes, and signatures. A steep staircase the customer forgot to mention and the joy of having their new entertainment system assembled perfectly can both be permanently recorded and shared with your client. And when the job is done and the customer signs, all systems are updated automatically.

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Accurate billing and quick settlement

Are delays straining your cash flow? DispatchTrack automatically integrates proof-of-delivery with billing, so retailers can settle bills quickly, in many cases, overnight.

Ferguson Case Study

Scaling a brand’s values

Ferguson had a vision for bringing full transparency to their customer delivery experience. They took the reins and designed an end-to-end last mile solution that upgraded their process, tools, and service. All while integrating 3PL providers seamlessly.

 

You've been Amazoned

Amazon has trained your customers to expect rapid delivery — sometimes the same day of order — without considering that you bringing a massive French door refrigerator is not the same as Amazon dropping off a padded envelope containing a pair of earrings. DispatchTrack's intelligent routing engine combined with continuous real-time communications between dispatcher, driver and customer helps satisfy their thirst for constant (and accurate) updates and lets them see exactly where their delivery is at all times.

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Superior SaaS

A true software-as-a-service platform, DispatchTrack is easy to integrate into your operation. All you need is a web browser and one smartphone per driver and you're up and running.

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Enterprise ready.
A perfect fit, no matter your size.

Whether you have a handful of trucks or thousands of assets spread across the country, DispatchTrack can scale to fit your business. It's easy for small 3PLs to integrate and operate, and it has the features and adaptability to handle the largest enterprise. DispatchTrack is easy to integrate and complex with all major enterprise security standards.

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