3PL | Third Party Logistics Solution

Case Study

Transforming Delivery Experience

How Vision Logistics revolutionized their delivery experience with DispatchTrack

Why change?

Specializing in healthcare means that full transparency before, during, and after delivery is a must. But Vision Logistics' existing routing solution didn’t give them tools for visibility, driver management, or customer communications. To boost efficiency, they knew they had to adopt a system that could transform their deliveries while ensuring compliance with NHS data requirements.

How is DispatchTrack helping?

By working with DispatchTrack, Vision Logistics was able to transform their deliveries with an eye towards growth: barcode scanning via the mobile app sped up loading, while our AI-powered routing powered more deliveries per day and helped decrease carbon emissions. The best part? Our real-time visibility and proof of delivery capabilities made data tracking and compliance a cinch.

Achieve Consistent Right-Time Delivery

The simplest way to earn and keep your clients’ trust is to make promises that you can actually keep. That means delivering at the right time, every time. DispatchTrack’s solution is purpose-built to achieve precisely that: our route optimization and planning capabilities ensure that you’re getting the most out of your delivery capacity while ensuring that your delivery ETAs are accurate 98% of the time.

Delight your customers' customers with right-time deliveries.
Adjust your plans in real time as circumstances change.
Seamlessly execute your delivery plans.

Learn more about our route optimization features »

Reduce Missed and Failed Deliveries by Half

When you make good on your promises, there’s no reason for the customer to miss the delivery truck. DispatchTrack empowers you to keep customers engaged and in the loop with a suite of communication tools that enable you to send calls, texts, and emails before, during, and after the day of delivery. You can even direct customers to a live order tracking portal where they can check on delivery statuses themselves.

Keep customers in the loop.
Message customers right from the app.
Reduce failed deliveries.

Learn more about our customer communication features »

Customer receiving a delivery notification

Respond to Disruptions in Minutes

When the last mile is a black box, it’s hard to keep your plans on track. But when you can see the progress of all your delivery routes at a glance, you can spot exceptions and respond to them before they become real problems. That’s exactly the capability that DispatchTrack offers with its real-time visibility dashboard.

Receive automated alerts and notifications.
Manage exceptions from a dedicated tab.
Directly message drivers and customers.

Learn more about our last mile visibility dashboard »

An illustration of delivery alerts in the DispatchTrack platform

Integrate Seamlessly with Client Systems

When you make commitments to your clients, you need to give them a reason to feel confident that you can handle whatever order volumes they throw at you. The best way to make that happen is with the visibility and transparency that only comes with seamless system integration. DispatchTrack’s unique right time delivery management platform empowers this level of trust and visibility by making it easy to integrate with client systems and share information completely frictionlessly.