Professional Services Consultant

Location: Seattle, WA (Onsite)
Department: Customer Operations / Professional Services
Reports to: Head of Professional Services

Role Summary

DispatchTrack is seeking a customer-focused, technically savvy Professional Services Consultant to support the successful onboarding and implementation of our logistics software for new customers. This individual will work closely with clients to configure the DispatchTrack
platform, manage onboarding timelines, troubleshoot setup issues, and provide hands-on training and support.

You’ll collaborate with cross-functional teams including Sales, Product, and Engineering to ensure each customer has a seamless go-live experience. This is a high-impact role for someone early in their career who thrives in a fast-paced environment and wants to make a real difference.

Responsibilities

Customer Onboarding & Implementation

• Serve as a key implementation contact for assigned new customers.
• Conduct onboarding kickoff calls to gather business requirements and operational goals.
• Configure the DispatchTrack platform to align with customer workflows and use cases.
• Support day-to-day onboarding activities including project tracking, testing, and issue resolution.
• Ensure timely go-lives and smooth transitions to the Customer Success team.

Solution Configuration & Technical Support

• Assist with basic data mapping, configuration, and API integrations.
• Collaborate with Product and Engineering on technical issues or feature feasibility.
• Troubleshoot onboarding issues, perform testing, and validate setup accuracy.

Customer Training & Documentation

• Deliver platform training for dispatchers, drivers, and admins during onboarding.
• Customize training materials and documentation for each customer’s needs.
• Serve as a trusted advisor for customers during the onboarding window.

Cross-Functional Collaboration

• Partner with Sales and Sales Engineering during handoff to ensure implementation readiness.
• Work closely with the Head of Professional Services and peers on shared accounts.
• Share onboarding insights and recurring customer challenges with Product and Customer Success.

Qualifications

• 2–5 years of experience in customer onboarding, technical implementation, or solutions consulting (preferably in SaaS or logistics).
• Strong project coordination, organization, and communication skills.
• Basic technical knowledge of APIs, data formats (CSV, JSON, XML), and integration workflows is a plus.
• Hands-on experience configuring or supporting B2B software platforms.
• Familiarity with transportation, field service, or logistics operations is preferred.
• Fast learner with a solution-oriented mindset and attention to detail.
• Bachelor’s degree in Business, Information Systems, Logistics, or equivalent experience.

Why Join DispatchTrack?

At DispatchTrack, we’re building technology that powers last-mile logistics for some of the world’s largest brands. As a Professional Services Consultant, you’ll be on the front lines of our customer journey—ensuring smooth, efficient go-lives that drive long-term value and satisfaction. You’ll gain exposure to logistics workflows, technical onboarding, and customer relationship building—all in a collaborative, in-office Seattle team environment.

Note: This is an in-office role based in Seattle, WA. We’re looking for motivated team players ready to roll up their sleeves and help us scale.