Consumer frustration with the state of home delivery is rising. That’s why retailers need a window into what makes an ideal delivery from the customer perspective—and where most deliveries fall short of that ideal.
DispatchTrack’s 2022 Big and Bulky Last Mile Delivery Report offers quantitative insights into the modern delivery experience based on a survey of more than 1,500 American consumers. The report explores consumer sentiment and behavior around the deliveries of large items, e.g. furniture and appliances, and offers actionable insights for retailers looking to delight their customers in spite of ratcheting expectations.
What will you learn?
- The impact of rescheduling on customer delivery experience
- How communication and order tracking affect customer satisfaction
- Whether early deliveries are just as good as on-time ones
- How consumers think about sustainability in making delivery choices