AI-Powered Driver Guidance
Stop-level intelligence helps drivers do their jobs more quickly and effectively. It’s like having a local expert in the cab.
Proof of Delivery Enhanced with Machine Learning
Decrease disputes by leveraging machine learning for instant, on-site verification of photos.
Compliance Tools for Execution excellence
Leverage configurable forms to ensure that every job is done right—with the documentation to prove it.
Consistent, high-quality execution at every step of
the process
Your delivery routes are only as valuable as your execution capabilities—which is why DispatchTrack’s AI and machine learning-powered capabilities extend to the road and the delivery site. We provide drivers with route plans they can actually accomplish, as well as the tools to ensure and document successful deliveries.
Reduce Errors
and Delivery Time
Driver AI
Our Driver AI provides step-by-step guidance tailored to each stop, including access instructions and parking tips—so drivers spend less time looking for parking and more time delighting customers.
Seamless Delivery Workflows
These stop-level briefings come in the form of voice notes that reads out any instructions from the customer—so drivers are prepared without having their workflows interrupted.
Efficient Driver Intelligence
Our software reduces time spent at each stop and minimizes failed delivery attempts—all of which saves money and improves customer experience.
Capture Accurate Proof of Delivery with ML
AI-Powered Delivery Documentation
DispatchTrack enforces high-quality POD via pictures, signatures, and notes in real-time. Our machine learning and image recognition tools verify that images are clear and relevant and that they contain all of the correct items.
Instant Proof of Delivery
Dispatchers and managers can instantly visualize proof of delivery within the system and receive notifications and alerts when delivery exceptions are identified.
Avoid Spurious Damage Claims
You get defensible delivery records that improve accountability and customer trust—and you can avoid being on the hook for damage to items that wasn’t caused by your teams.
Standardize Performance Across Your Fleet
Service Compliance Forms
Ensure drivers are performing on-site services correctly with configurable, step-by-step guides that walk drivers through pre-site inspections and prompts them to capture important delivery details—from access issues to installation photos.
Execution Excellence
Significantly cut down on rework and improve customer satisfaction. Help new drivers ramp faster with built-in support based on SKU-level guidance—all while providing a clear record of on-site execution.
Real-Time Exception Management
When exceptions arise, Release Codes ensure that drivers don’t move on to the next delivery without permission. This gives customer support an opportunity to save the sale and resolve the situation before the driver leaves the site.
SiteOne’s aspiration is to provide the best customer experience possible. DispatchTrack helps us do that—while minimizing fleet expenses.
Thanks to DispatchTrack, Edimca has total control of our delivery times.
When you work with a partner like DispatchTrack that can truly make our associates’ lives easier at the local level while also pleasing the customer, that’s a win-win situation.
Talk to our team about your visibility needs. See how we can help.
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Next generation route planning and optimization
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Full-lifecycle customer communications
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Total visibility throughout the entire fulfillment process
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Instant cost analyses to improve profitability
