Skip to content

DispatchTrack Newsroom

 

The logistics industry is moving fast and we are keeping pace with it.  DispatchTrack keeps a keen eye on trends, emerging technologies, and industry innovation that impact our customers. Visit this space often as we share what is top of mind for us.

casestudy-hero

Featured in:

DispatchTrack's Open APIs Help Simple Home Plus Transform Delivery Complexity into Clarity

Family-owned furniture retailer deploys DispatchTrack's STORIS integration to create seamless customer experience from sale to delivery CAMPBELL, CA – July 15, 2025 – Growth brings opportunities, but it also brings operational complexity. For Michael Ochs, CEO of family-owned furniture retailer Simple Home Plus, maintaining a consistent customer experience became increasingly challenging as the company expanded. Simple Home Plus had already implemented STORIS, Podium and DispatchTrack, but as its order volume grew it found that orders and communications from Storis and Podium weren’t clearly reflected in their system at all times. This required manual intervention to call customers and clarify orders, often resulting in an increase in “where is my order” calls.

Read more

DispatchTrack Enhances 3PL Partnerships for ABC Warehouse, Safeguarding Six-Decade Legacy

Michigan-based retailer leveraged DispatchTrack's logistics prowess to restore delivery standards and protect brand reputation across 47 retail locations CAMPBELL, CA – May 28, 2025 – When ABC Warehouse—a trusted name in appliances, furniture, electronics, and home goods for over six decades—realized that declining service provided by their 3PL partners was putting the company's reputation at risk, they turned to DispatchTrack to regain control over deliveries.

Read more

New AI-Enabled DT Agent Powers Smarter, More Satisfying Deliveries

Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.

Read more

Security Certifications Make DispatchTrack Delivery Software Enterprise Ready

Campbell, CA — January 23, 2025 — DispatchTrack, the global leader in last-mile delivery solutions, is both SOC2 and HIPAA certified, meeting the highest security compliance standards for enterprise grade software. While the company has long been SOC2 certified, its new HIPAA certification goes a step further, assuring businesses that provide medications and medical supplies their deliveries comply with HIPAA privacy rules as required by law.

Read more

Merit Foods Tames Daily Distribution Chaos With AI-Powered Planning

Campbell, CA – January 23, 2025 – For food distributors, deliveries that are fast, fresh, and accurate are mandatory. Meeting those standards for customers ranging from roadside food trucks to supermarkets is complicated by the daily hurdles of last-minute orders, special requests, traffic, and backhauls. Bailey Buick, Marketing Manager for Merit Foods, reported they tamed the chaos by moving the company from its manual routing roots to the advanced tech offered by DispatchTrack. The move not only solved many of the company's distribution challenges, but Merit fully embraced its cutting edge AI-powered features to revolutionize internal processes, making Merit DispatchTrack's Hero Customer for January.

Read more

Metal Sales Manufacturing’s Lee Ann Snyder Simplifies the Complex in Building Materials Distribution

Campbell, CA – December 14, 2024 – Meeting the needs of construction projects nationwide requires more than just delivering materials—it’s about precise planning, efficient routing, and seamless on-site execution. Lee Ann Snyder, Business Process Specialist at Metal Sales Manufacturing, has become a standout in this arena. As DispatchTrack’s Hero Customer for December, Lee Ann demonstrates how metal distribution can be transformed with advanced yet easy to use technology.

Read more