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Faster
routing times
Delivery
success rate
Reduction in
customer calls
Plan. Track. Deliver.
AI Makes It All Work Smarter.
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Plan smarter, faster routes.
AI-driven optimization adapts in seconds to changing demand, capacity, and constraints.
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Gain real-time visibility.
See drivers, vehicles, and deliveries across first, middle, and last mile—no blind spots.
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Delight every customer.
Proactive communication, live order tracking, and precise ETAs powered by AI.
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Operational Efficiency
Turn wasted miles into measurable savings.
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AI-powered routing
Adapts in seconds to changing orders, traffic, and capacity.
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Real-time visibility
Ever truck, driver, and transfer—so nothing slips through the cracks.
Customer Experience
Deliver with confidence, not apologies.
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Live order tracking
Precise ETAs updated and communicated in real-time that customers can actually rely on.
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Exception Management
Spot delays in the first and middle mile before they cascade into the last mile.
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Track every truck, route, and delivery in real time.
Powering the Complete
Delivery Journey
Planning
Hybrid AI routing that adapts to changing demand.
Visibility
Real-time tracking, alerts, and full delivery transparency.
Experience
Proactive updates and messaging that boost customer confidence.
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Featured Customer
Delivering on a Strong Customer Service Vision
The question we posed to DispatchTrack was could they provide everything that we needed,” said David. “They were able to articulate a plan in real time, on the fly, in such detail that our I.T. people walked away from the meeting with a great deal of confidence that DispatchTrack’s plan was a great idea and would solve our issues.”
“When you work with a partner like DispatchTrack that can truly make our associates’ lives easier at the local level while also pleasing the customer, that’s a win-win situation.”
David Simons
Regional Vice President
of Distribution and Fulfillment
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Multi-Agent AI for Last Mile Customer Delivery Experience
Slow answers and long hold times on the phone don’t satisfy customers in the delivery space, but customers still prefer to speak to a human being when they have questions. With costs rising across the board and customer expectations inflating, this puts delivery businesses in quandary: how are they supposed to operate efficiently without sacrificing attentive, expert-level customer support?
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ML for Predictive Delivery Timing
Combine historical delivery data with proprietary machine learning to turn guesswork into predictability.
Intuitive Tools, Powerful Capabilities
Turn complex routing requirements into efficient routes, plans, and schedules in a matter of minutes.
Get More from Your Fleet
Schedule as many deliveries on each route as possible without risking on-time deliveries.
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Smarter, faster, more predictable route
optimization
Most routing engines rely on static estimates and unproven assumptions for drive time and time on site—which is a recipe for late deliveries and inaccurate ETAs. By contrast, DispatchTrack’s routing is powered by machine learning algorithms that make your time windows radically more accurate, resulting in fewer late deliveries and more deliveries per route.
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Provide Schedule Predictability Powered by Machine Learning
ML-Powered ETAs
We learn from previous deliveries to dynamically adjust delivery time estimates using machine learning. We combine this with traffic and weather data to eliminates guesswork and improves the reliability of your ETAs significantly.
Instant Route Updates
ETAs are automatically updated over the course of the delivery run using live delivery status information, weather data, and traffic conditions to give customers and managers an up-to-the-minute view of each delivery.
Delivery Predictability
Customers know they can rely on your delivery teams to arrive on time. Not only does this improve customer satisfaction, it decreases costly delivery exceptions.
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SiteOne’s aspiration is to provide the best customer experience possible. DispatchTrack helps us do that—while minimizing fleet expenses.
Thanks to DispatchTrack, Edimca has total control of our delivery times.
When you work with a partner like DispatchTrack that can truly make our associates’ lives easier at the local level while also pleasing the customer, that’s a win-win situation.
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Talk to our team about your visibility needs. See how we can help.
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Next generation route planning and optimization
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Full-lifecycle customer communications
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Total visibility throughout the entire fulfillment process
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Instant cost analyses to improve profitability
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Why 3PLs Choose DispatchTrack WMS
Purpose-built for the way modern 3PLs operate, DispatchTrack WMS combines warehouse management, delivery, and AI-powered automation in one connected platform.
Easy to Use
An intuitive interface helps warehouse teams get up to speed quickly with minimal training.
Fast Onboarding
Get up and running quickly with implementation and configuration – most customers are live less than a week.
Full Mobile Experience
Enable receiving, picking, quality control, and warehouse workflows from mobile devices.
Complete Workflow Support
Manage inbound, inventory, fulfillment, delivery, billing, and settlement in one platform.
End-to-End Visibility
Track every order from receiving through proof of delivery with one connected operational view.
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Talk to our team about your needs.
See how we can help.
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Real-Time Order Tracking
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Give customers visibility into every order, from scheduling to delivery, with real-time updates.
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Spot and fix issues before they escalate by tracking orders, routes, and drivers in one platform.
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Keep teams aligned and customers informed with accurate ETAs and proactive updates.
Seamless Communication
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Keep customers informed with branded updates, texts, and emails at every delivery stage.
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Reduce inbound calls with automated alerts and self-service visibility.
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Enable two-way communication for rescheduling, confirmations, and feedback.
Digital Proof of Delivery
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Capture signatures, photos, timestamps, and notes in real time.
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Reduce disputes and billing errors with instant delivery verification.
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Access POD records instantly across teams, systems, and locations.
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Customer Expectations Have Never Been Higher
We’ve entered an era where delivery isn’t just logistics—it’s brand experience. Whether it’s B2B job sites or consumer doorsteps, buyers now expect the same transparency and speed they get from the world’s biggest e-commerce players.
One missed ETA can undo years of loyalty, while consistent, reliable service becomes a true differentiator. Delivering on time is no longer enough, to win and keep customers, businesses must deliver with confidence, transparency, and trust—every single time.
This shift has redefined customer experience as a competitive battleground. Companies that treat delivery as an afterthought risk falling behind, while those that embrace real-time visibility, AI-powered accuracy, and proactive communication are setting the new standard.
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Every Delivery Builds Trust
On-time arrivals, proactive communication, and seamless handoffs transform logistics into customer loyalty.
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Meet every promise: Real-time updates keep customers informed and confident.
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Proactive communication: Automated alerts eliminate surprises and reduce inbound calls.
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Reliable service at scale: Consistent, transparent interactions that build loyalty with every order.
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Trusted by Enterprises Achieving Double-Digit
Efficiency Gains with DispatchTrack
DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer.
Tony Mitchell
Warehouse General Manager at American Furniture Warehouse
DispatchTrack’s pallet scanning makes a faster, more efficient delivery process. We’re extremely happy with the level of partnership DispatchTrack offered to build out and refine this functionality with us.
Jessica Dennan
Business Process Engineer, BMD
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Do More with Less.
Fewer miles, faster routes, and hours saved — boosting margins without burning out your team.
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Cut delivery costs with optimized routing and scheduling.
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Save driver hours and improve productivity across every route.
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10% increase in delivery capacity without added headcount.