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Here’s a selection of white papers, e-books, case studies, buying guides and more to help you excel in operations and exceed customer expectations.

All White Papers & One Pagers Research & E-Books Case Studies

Routing Customer Experience

How Routing Impacts Customer Experience in Last Mile Logistics

Lots of factors can hold companies back from providing exceptional customer experiences. One of the biggest culprits? Ineffective route optimization...

Last mile transparency

Why Last Mile Transparency Is Key to Elevated Customer Delivery Experiences

Last mile transparency isn't a luxury—it's an absolute must for delighting your customer and managing exceptions. But how do you actually implement it?

3PL enterprises last mile logistics

Exceptional Last Mile Delivery Experiences for 3PL Enterprises

3PLs need to make great customer delivery experiences the default. To do that, they need scalable automation across the entire last mile.

Enterprise food and beverage

How Food & Beverage Companies Can Manage Customer Relationships at Enterprise Scale

Managing food and beverage distribution at enterprise-scale can be a huge challenge. Learn how the right technology can make a difference.

Elevated Customer Delivery Experiences

How to Build Trust with Elevated Customer Delivery Experiences

Learn why customer delivery experience is so important, how to achieve elevated experiences in the last mile and how to translate those into measurable ROI

Billing and settlement white paper

How and Why 3PLs Should Automate Billing and Settlement

Invoicing clients and settling with drivers and carriers can be a huge undertaking for any 3PL. Most companies find themselves stuck with slow processes and high error rates—but th...

Route optimization 2-minute guide

Two-minute guide

Shorter Windows, Better Routes: The 2-Minute Guide to Route Optimization

Does route optimization need to be cloud-based to be scalable? Are all cloud-based route optimizers created equal? Our two-minute guide answers these questions and more.

Route Optimization

How Route Optimization Can Add to Your Last Mile Capabilities

When your routes are efficient and your ETAs are accurate, you can boost your on-time rate, reduce failed deliveries, and increase your NPS. But not all route optimization tools ar...

Delivering on a Strong Customer Service Vision

Ferguson Enterprises prides itself on providing strong service to its customers in the building supplies and construction industries. But legacy technology was making it difficult ...

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