Driver Management
 

Driver Management

Medical supplier businesses’ success heavily depends on the quality of the driver’s work. They need to be mindful drivers on the road to keep the merchandise in good condition, and they need to be punctual with the customer's time window. In healthcare deliveries, a driver is not only responsible for driving the truck or handling the delicate merchandise, but they are also highly responsible for customer satisfaction. When your drivers are on the road their driving habits, particularly bad driving habits can be a liability for you. You want to be able to track bad driving habits such as speeding, harsh braking, hard acceleration, and harsh cornering so that you can train them to become better drivers before accidents happen. Also, you want to know who are your good drivers are, to be able to acknowledge them.

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Engine On/Off
Idling
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Speeding
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Hard Braking
Harsh Cornering

In order to run a well-oiled medical supply organization, you need proper metrics to measure every aspect of your driver’s work, from their driving behavior and merchandise handling to their customer management. What you measure is what you can improve.

 
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“Accuracy, accountability, coaching opportunity and performance improvements are all enhanced with DispatchTrack.”

— Norman Alegria

Director Guest Care, The Dufresne Group

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