What Does Right-Time Delivery Mean for B2B?
Customer satisfaction is just as important in B2B deliveries and distribution as it is in B2C—if not more so—but the end result of that satisfaction doesn’t always look the same on...
Green Logistics: Why Consumers Are Ready
For supply chain businesses, a recent report revealed good and bad news: On the one hand, nearly half of consumers polled said that they felt the responsibility for increasing sust...
5 Global Best Practices for Retail Deliveries
On a fundamental level, retail deliveries have all become more global. Even when you’re just trying to get an order from a distribution center in Chicago to the customer’s home in ...
3 Ways Connectivity Impacts Customer Satisfaction in the Last Mile
Things like software integration and connectivity can sometimes feel like they’re at a bit of a remove from on-the-ground considerations like delight your customers with right-time...
Why Connected Systems Are the Key to Right-Time Delivery
A lot has to go right to deliver at the right time for your customers. Any last mile delivery involves a host of moving parts and interconnected processes, and each one has to mesh...
How Customer Engagement Can Drive Last Mile Sustainability Efforts
When it comes to getting more sustainable, some industries have a higher hill to climb than others. Currently, 62% of executives believe they need a sustainability strategy to be c...
5 Ways Retailers Can Elevate Their Delivery Experiences
Note: this article has been adapted from a piece by Alex Buckley (DispatchTrack’s EMEA General Manager) in The Retail Bulletin. At the end of last year, McKinsey noted an important...
5 Stats for Improving Last Mile Customer Experience
Conventional wisdom holds that the last mile is the most expensive part of the supply chain because it’s so much more complex than the earlier stages. But what makes it so complex?
2022 Last Mile Logistics Trends: Sustainable Sustainability
The following is Part 5 in a series of posts about DispatchTrack’s point of view on the trends that will drive the logistics and logistics technology markets in 2022 and beyond. Th...
2022 Last Mile Logistics Trends: Tackling the Middle Mile
The following is Part 4 in a series of posts about DispatchTrack’s point of view on the trends that will drive the logistics and logistics technology markets in 2022 and beyond. Th...
2022 Last Mile Logistics Trends: Leveraging the Power of AI
The following is Part 3 in a series of posts about DispatchTrack’s point of view on the trends that will drive the logistics and logistics technology markets in 2022 and beyond. Th...