Lots of things that sound good in theory don’t work so well in practice—like New Year’s resolutions or big budget film sequels. New software solutions can also fall into that categ...
It's a business version of the baseball squeeze play: Customers want last mile operators to reduce their carbon footprint while the bottom line is begging for a boost. But the two ...
Why is it that sometimes we stick with an existing supplier or manual way of working, even if we’re deeply unhappy with the performance, and know there must be a better solution? I...
The competitive landscape for lumber dealers is tougher than ever—with big box stores and smaller online sellers trying to take a slice of the pie and evolving expectations around ...
For several years now, plumbing and HVAC suppliers have had to stay agile. The supply chain disruptions that started in the pandemic have continued to impact the landscape, and eco...
Is there a Google Maps truck route option? It’s a question that’s been asked a lot by both drivers and fleet managers over the years who would love to see a Google Maps truck mode ...
Connectivity is the key to optimization.
The recent spate of acquisitions and consolidations continues apace in building supplies distribution—which means that medium-sized outfits are going to continue to be on the hunt ...
Customer delivery experience is a moving target. To keep up with changing expectations, you have to be constantly listening to your customers and evaluating your processes. Both en...
Between 2018 and 2023, last mile delivery costs went from 41 percent of total shipping costs to 53 percent. Depending on what sector you're in, that might even be an underestimate ...
Whether you use NPS or not, you can’t deny the importance of customer experience for modern delivery businesses. We all know that customers place a huge premium on the service they...