SiteOne Case Study

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"SiteOne's aspiration is to provide the best customer experience possible. DispatchTrack helps us do that—while minimizing fleet expenses."

Skyler Nikolas

Senior Manager - Customer Delivery, SiteOne

Country

United States

Products

Industry

Building Supplies

As the country’s largest wholesale distributor of landscape supplies, SiteOne prides itself on knowing its customers’ businesses better than anyone else. They’re obsessed with helping their customers succeed, and they make that happen through personalized service and deep knowledge of their goals, challenges, and needs. With distribution centers all around the country, their goal was to carry that customer obsession into their last mile deliveries by providing impeccable experiences at every step of the process.

The Challenge: Achieving Delivery Excellence at Scale

To make that happen, they knew they needed an upgrade from their manual delivery route planning. They envisioned a way to better serve their customers via smarter route optimization and total delivery visibility before, during, and after the day of delivery. The catch? They needed to find a solution that was so easy to implement and such an obvious win that individual distribution centers in their network would adopt it willingly.

The Solution

By partnering with DispatchTrack, SiteOne was able to uplevel their delivery service to better serve their customers—all while paving the way to widespread adoption throughout the company.

Our platform offered:

Route optimization that offered 98% accurate ETAs while ensuring the most efficient use of delivery capacity
Auto dispatching to streamline the order fulfillment process at smaller distribution centers
Real-time ETA tracking for customers, ensuring delivery experiences that could meet SiteOne’s standards of excellence
Easy implementation and use to help ensure high levels of adoption
Automated customer communications before, during, and after deliveries
Robust connectivity with drivers via an easy-to-use driver mobile app

The Results

By empowering SiteOne to generate efficient delivery routes in record time, DispatchTrack’s powerful last mile delivery management platform helped ensure efficient deliveries from end to end. All of a sudden, trucks from different distribution centers weren’t criss-crossing each other, and the company was getting more out of its capacity. And because initial pilot rollouts were so successful, the solution was quickly and voluntarily adopted by a large percentage of the company’s branches.

Efficient route planning in radically less time
Auto dispatching to remove manual dispatching effort
Real-time delivery tracking for customers via a branded portal
Easy adoption across a large number of DCs

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"At ProMed, our top priority is giving our customers what they need to succeed—and that’s exactly what DispatchTrack empowers us to do. The DispatchTrack platform has helped us speed up routing, improve visibility across our deliveries, boost connectivity with drivers in the field, and offer a world-class delivery experience to our customers. The effect is a total digital transformation of our last mile deliveries"

"When you work with a partner like DispatchTrack that can truly make our associates’ lives easier at the local level while also pleasing the customer, that’s a win-win situation."

"It says a lot about DispatchTrack that there are larger companies out there trying to emulate them. We’ve been able to improve the level of service that we offer to our customers, and we couldn’t have done it without DispatchTrack."

"DispatchTrack had a solution that checked all the boxes for the issues we were facing. By getting all of our locations on the same platform, we're able to standardize the process and how we do things. And it was a super smooth rollout. You almost didn’t know we had done it."