Reduce Uncertainty for the End Customer
Customers get live insights and instant answers to their delivery questions—all from the comfort of their device.
Scale Customer Support with Multi-Agent AI
DT Agent—our multi-agent customer experience AI—is like a team of experts working in tandem to delight customers.
Proactively Orchestrate the Delivery Experience
Automate notifications and alerts before, during, and after the delivery—all with your brand’s voice and tone.
Faster communication, fewer issues, better experiences
DT Agent—our multi-agent AI for customer engagement—is so much more than a simple chat bot. It operates as a team of experts that can assist with scheduling, rescheduling, surveys, and much more. This amplifies the power and efficiency of a robust suite or customer experience capabilities that are built to delight customers with predictable deliveries at every stage of the journey.
Proactively Engage Customers with Multi-Agent AI
DT Agent
Our multi-agent AI is more than a traditional chatbot: it orchestrates multiple agents to contextually support scheduling, rescheduling, survey collection, and more.
Empowered Customer Support
Instant answers to WISMO questions frees your team to focus on complex issues—all while decreasing potential delivery exceptions. This reduces costs, improves visibility, and boosts customer satisfaction.
Customized Communication Cadences
Messages can be segmented by delivery type, product type, region, or customer and sent automatically—all with your configurable branding. The result? Full lifecycle customer experience management without the headaches.
Improve First-Attempt Delivery Success
Route Start Notifications
With the click of a button, drivers initiate messages to customers letting them know that the route has been started or that their stop is next. The slots seamlessly into the driver’s workflow, and provides end customers with key visibility.
Real-Time Delivery Tracking
Embedded a tracking widget in your communications or directly onto your website to provide customers live delivery statuses from the comfort of their own devices.
Instant Answers
If any questions come up, the customer can text or email DT Agent and get an immediate reply—this saves your team significant amounts of time answering “where’s my order?” calls and helps drive up confidence.
Delight Your Customers
Surveys Powered by DT Agent
Capture proof of delivery, take signatures, and collect survey response. This can happen on the spot, via text after the fact, or even conversationally via DT Agent.
Deliver On-Time, Every Time
Because DispatchTrack’s route optimization capabilities ensure consistent on-time deliveries, you’ll be able to simultaneously boost customer satisfaction and measure it more accurately.
Build Customer Loyalty
We put your brand front and center with automated, full-lifecycle communications to ensure loyalty and repeat business—all while leveraging our multi-agent AI to provide human-grade care at scale.
SiteOne’s aspiration is to provide the best customer experience possible. DispatchTrack helps us do that—while minimizing fleet expenses.
Thanks to DispatchTrack, Edimca has total control of our delivery times.
When you work with a partner like DispatchTrack that can truly make our associates’ lives easier at the local level while also pleasing the customer, that’s a win-win situation.
Talk to our team about your visibility needs. See how we can help.
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Next generation route planning and optimization
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Full-lifecycle customer communications
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Total visibility throughout the entire fulfillment process
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Instant cost analyses to improve profitability
