Last mile software solutions don’t seem like they should be hard to define as a category—but when it comes to finding reliable rankings or reviews from any of the usual suspects (Capterra, G2, and the like), it turns out that you have to choose between fleet management or delivery routing solutions. Even in Gartner’s Last Mile Delivery Technology category, a huge number of the listings are just route planners.
These are useful categories, but what about businesses who want a single solution to cover their last mile logistics needs across the board?
If you’re in that category—or you think you might be in that category as you try to evaluate your company’s specific software needs—you’ve come to the right place. In this post we’ll cover the ways that last mile delivery software solutions help optimize your delivery and logistics processes, how to choose the right software for your use case, and what some of the top choices are for last mile software solutions in 2025.
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Compared to related categories like fleet management and route optimization, last mile delivery solutions should provide you with more comprehensive capabilities across the last mile journey from end to end.
That means that, rather than just offering route optimization or fleet tracking and monitoring, your software can and should provide a series of connected capabilities that cover:
Sure, you could handle each of these with a separate solution—but because these are all fundamentally pieces of the same puzzle, combining them under one roof gives you the ability to find new efficiencies and decrease data and decision-making silos.
This puts you in a position to reduce delivery costs in a number of different ways. You can improve your route efficiency and fleet utilization—while decreasing the amount of time you spend routing and boosting route accuracy and delivery performance.
You could certainly get all those benefits from a standalone route optimization solution, but in that case there would be the risk of a silo or bottleneck when it came to actually dispatching those routes to drivers, communicating route schedules and ETAs to customers, and tracking route performance in real time on the day of delivery. Seamless integration isn’t a guarantee, so having more discrete solutions isn’t necessarily better. In the end, you would potentially lose out on some of the cost optimizations and do little to directly address customer experience.
Speaking a little more broadly, last mile software solutions that address the entire process from end to end put you in a position to achieve improved visibility, greater connectivity, and improved customer experience. It’s a recipe for lower costs and happier customers.
To get the kinds of benefits we’re describing, you need to find a last mile software solution with the right features and capabilities. We’ll walk through the top contenders in the next section, but first we’ll give a quick rundown of what makes the most effective last mile software solutions tick:
DispatchTrack: A leading last mile delivery solution known for its AI-powered capabilities, best-in-class route optimization, and end-to-end capabilities.
DispatchTrack has been a pioneer in last mile software solutions for more than a decade, and in that time we’ve built out capabilities that are designed to reduce delivery costs, improve last mile customer delivery experience, and integrate seamlessly with other technology solutions. We help 2,500+ delivery organizations around the world to promise, deliver, and delight their customers across 1,000,000+ deliveries per day.
With AI and SaaS-powered capabilities that cover the last mile from end to end (including routing, dispatching, driver management, tracking, customer experience, and reporting), DispatchTrack helps businesses achieve total logistics visibility and standardization. The result is that our customers have achieved 98% ETA accuracy, 40pt improvements in NPS, 50%+ decreases in time spent routing—and that’s just the tip of the iceberg.
DispatchTrack could be a good fit for business in building supplies distribution, food and beverage distribution, third party logistics, and retail—in short, anyone who has to grapple with the complexity of scheduled deliveries.
Bringg: A last mile solution for managing drivers and carriers
Per Gartner’s writeup of them: “Utilizing an open SaaS platform and an extensive network of delivery providers, Bringg facilitates enterprises to provide any delivery option, encompassing the use of internal drivers or external delivery providers such as 3PL, carriers, crowdsourced fleets or independent gig drivers.”
Their website touts their “modular, extensible design,” which users can leverage to customize their experience of the platform.
Bringg has the potential to be a good fit for businesses that want a last mile software solution combined with a network of last mile carriers.
LogiNext: SaaS last mile delivery software for courier and parcel
On Peer Insights, LogiNext’s routing solution boasts a solid 52 ratings with an average of 4.2 stars, which makes it a strong contender in that arena—and its separate routing module connects to a larger suite of last mile capabilities.
“LogiNext's software as a service (SaaS) product caters for various sectors including Courier, Express and Parcel, Quick Service Restaurant chains, Retail & eCommerce, and Transportation. The company has achieved a global presence, working with numerous organisations across over 50 nations.”
They could be a good fit for businesses that are focused on parcel and courier use cases.
Descartes: A longtime name in last mile delivery software solutions
If you’ve heard of one last mile software solution, there’s a good chance that it’s Descartes. They’ve been in the industry longer than nearly any other solution, and they’ve evolved and expanded through acquisitions to such an extent that they cover a lot more than last mile logistics now—hence the tagline, “Uniting the People and Technology That Move The World.”
Their portfolio is so wide—and their software modules so compartmentalized—that it can actually be difficult to find their last mile capabilities on their website, but the upshot is that they offer route planning and optimization, route execution, safety/compliance/telematics, and customer experience capabilities.
In other words, you can mix and match to find the right set of technology solutions for your particular business needs. Descartes has a long track record, and you should be able to find plenty of stories within your industry of folks’ experience with them.
Descartes has the potential to be a good fit for businesses that aren’t sold on the idea of using a single solution for the last mile and would rather plug into an ecosystem with a large number of different modules.
Combing through the different options for last mile software solutions can be daunting. It’s a big investment, and you want to be confident that you’re going to be able to achieve ROI.
Our team of experts is dedicated to helping businesses level up their last mile delivery capabilities with intelligent, connected technology. If you’re curious how the right tech can impact your delivery and logistics capabilities, get in touch with our team today—we’d love to walk you through it.