1 Minute Read
1 Minute Read

Last Mile Logistics: Contact-free Delivery

Written By DispatchTrack | Apr 30, 2020
Share this article

Amid COVID-19, there's now a safer way for drivers to collect proof of delivery without requiring physical verification from customers

The circumstances of Covid-19 have forced all of us to figure out new ways to do things that use to be considered normal, not too long ago. One of those situations is collecting Proof of Delivery (POD), an essential step of last mile logistics delivery. Due to the importance of the supply chain, gathering proof of delivery isn't optional; it simply must be done to keep goods moving.

Contact-free last-mile delivery

Consumers might be stuck at home, but they haven't stopped buying. Figures show quarantine has actually increased the demand for companies to deliver directly to consumer's homes. And retailers still have warehouses full of merchandise that needs to move, mass-storage is expensive.

These unprecedented conditions present a severe dilemma for logistics companies, as not everyone can stay at home or shelter in place. Logistics managers and delivery crews are working longer and harder delivering essential, critical goods amid the pandemic. Soon after most of the country started taking precautions and social distancing to flatten the curve, customers started emailing and calling us. They were inquiring about ways to protect their customers and drivers out in the field.

To address this pressing and immediate need, our team got into action and quickly put together a solution to achieve contact-free delivery while maintaining the integrity of the process through reliable proof of delivery verification. Today we're happy to announce that feature is ready and rolling out to customers, and we're calling it Contact-free Delivery.

The new update to the software allows complete documentation, replete with notes, and pictures of each delivery as well as GPS timestamps. Customers receive a text message where they can acknowledge the delivery receipt, so there is no need to sign on the driver's device. Given that GPS and timestamped pictures and notes can provide quite reliable proof for the delivery, we think that this method may continue as an option even after the global pandemic has ended.


DispatchTrack offers the most powerful end-to-end suite of tools for last mile logistics operators. Dispatchers, drivers, customers and clients can access our app on any device to schedule, track, modify and verify your deliveries.

See how DispatchTrack can optimize your operation

Explore DispatchTrack

Product Offerings →

A tool for every job. Be it routing, billing, or customer management, we can help your business be better.

Calculate Your ROI →

Most of our clients see ROI the first 30 days. See what you could save.

Meet The Team →

What does it take to make a team work? Leadership, experience, and a unified vision of where the company is headed.

See DispatchTrack's Last Mile Optimization Capabilities in Action

The Top 5 Challenges in Last Mile Home Delivery

Apr 11, 2022

A Retail Insider study revealed that roughly 57 percent of US-based firms claim that their last mile is the least efficient part...

How to Navigate Growing Consumer Dissatisfaction with Deliveries

Apr 26, 2022

In a recent survey of over 1,600 American consumers, DispatchTrack uncovered growing dissatisfaction with the home delivery...

50% of Consumers Blame Poor Experiences on Lack of Communication

May 10, 2022

Sometimes, last mile deliveries can feel a little bit like an example of Murphy’s Law: whatever can go wrong, will go wrong. And...

Learn More About DispatchTrack

DispatchTrack offers shippers a feature-rich platform designed to boost last-mile visibility and help delight customers

Screenshots of DispatchTrack's software and mobile app