Raise your hand if you think that Capterra’s definition of delivery management software (“delivery management software is a tool that makes deliveries easier by connecting the vehicles and courier on the road to the back office”) is a little too narrow.
It’s not that delivery management software shouldn’t connect the vehicles undertaking your deliveries to the back office—it’s that so much more than that goes into managing deliveries: route optimization, customer experience, delivery tracking and visibility, proof of delivery, reporting and analytics, the list goes on and on. If your delivery management software doesn’t cover some of these needs, it had better be because those capabilities are covered by another piece of technology in your software stack.
When you consider the scope of effective delivery management—especially in an era with increased uncertainty around costs and market conditions—the importance of finding the right delivery management software is only amplified.
It can be tough to wade through all of the options to find one that’s actually pitched at the level of functionality you need to manage logistics costs and delight customers—but luckily we’re here to help. Here’s a rundown of some of the best delivery management software options for 2025, as well as actionable insights on how to choose the right one and get the most benefit out of it.
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In other words, when you’re looking for delivery management software, what exactly should you be looking for?
Obviously, this will be different for different use cases and industries, but broadly speaking there are a few essentials that will help ensure that your logistics operations run smoothly.
Here are five delivery management software options to consider. Again, the best choice will depend significantly on your exact needs and how your current supply chain is administered.
Metrobi has high ratings on Capterra, GetApp, and Software Advice for its platform that boasts “route optimization, proof of delivery, live tracking, and many other features.” Metrobi’s business expanded rapidly in the early days of the pandemic, and they garnered funding off the back of that to try and establish themselves as a purpose-built delivery management solution for local food and beverage wholesalers.
Right now, they’re seemingly trying to compete on price. They offer plans starting at less than $3 per month per driver, which—as they point out on their website—is radically less than Routific, Onfleet, or Route4Me. They also boast integrations with Shopify and Wix, as well as other staples of the small business technology ecosystem.
Long story short, they have a strong reputation and significant funding—putting them in a strong position to address the needs of their target market: small, local food wholesalers.
For larger businesses with more complex distribution workflows, there may be better choices out there.
Shipday is another highly rated option for delivery management software, and they’re targeting a similar market to Metrobi: “Fast and easy deliveries for local delivery companies. Deliver 30% faster with automated dispatching and real-time tracking.”=
They offer customer delivery tracking, live ETAs, driver management, scheduling, and surveys/feedback—but according to Capterra reviews the solution doesn’t offer particularly robust routing capabilities: one user complained that routes that had been generated couldn’t be edited easily, and another noted that there wasn’t presently a way to route with time window requests.
As such, businesses that have to perform scheduled deliveries (e.g. big and bulky retailers, building supplies distributors, food distributors, and many 3PLs) would most likely have to find some way to augment the routing capabilities Shipday offers. That said, as another software comparison put it, it’s a “good choice for micro-businesses and start-ups.”
For any of our international readers—specifically those in Latin America—Drivin “is a robust, secure, and scalable SaaS TMS solution that redefines logistics operations for seamless delivery management.”
They offer:
In the pros column, many reviewers mention that Drivin is easy to use and easy to configure, and that their support team is attentive and easy to reach.
On the downside, some users note that their routing capabilities can’t handle vehicle restrictions (e.g. height and weight limits for trucks), and that custom modules for functionality that’s not built in can be expensive.
Onfleet describes its software as “trusted last mile delivery platform for thousands of companies across dozens of industries including courier, food and beverage, retail, e-commerce, furniture, pharmacy and more.”
According to reviewers at G2, Onfleet’s best qualities are:
The top cons are listed as:
Obviously, these are picked from user reviews, so they can be useful guideposts for getting a sense of whether Onfleet will work for your business or not. It’s a highly-rated and well regarded option that appears to be quite easy to use—though based on what’s here, it may not be the top choice for businesses with more complex routing needs.
DispatchTrack is the leader in AI-powered logistics software. We specialize in last mile delivery management, with an emphasis on connected logistics. We were recently named to Capterra’s Fleet Management and Logistics shortlists, and we’ve previously been recognized by Gartner through inclusion in their Last Mile Delivery (LMD) Guide.
We help 2,500+ businesses around the globe to optimize routes, reduce delivery costs, and delight their customers. We’ve helped our customers achieve:
And that’s just the tip of the iceberg. Our SaaS-based platform is built to scale and evolve, which means that as logistics technology moves we’re able to stay innovative. Case in point, we recently launched the industry’s first AI-powered driver voice assistant: Driver AI.
By offering capabilities that connect the entire logistics journey, we help provide smarter, more efficient delivery management across the board. Our route optimization engine can handle any complexity you can throw at it, and we’re constantly building out our portfolio of AI-powered capabilities designed to actually make life easier for logistics operators in tangible ways.
It’s a crowded field out there for delivery management software—and it's only made more crowded by the fact that the definition is so fluid.
If you’re in the market for the best delivery management software, make sure you’re defining “best” in the way that most suits your actual needs. For businesses that deal with complex last mile logistics operations, that means covering the whole journey from the initial order to the final delivery and everything in between in a connected, intelligent, and integrated way.
That might sound daunting, but it doesn’t have to be. Reach out to one of our delivery management experts today and schedule a consultation to help you figure out your best options.