Everyone in the Loop
Keep customers informed at every stage.
Driver Empowerment
Equip drivers with mobile tools to succeed.
Frictionless Returns
Simplify pickups, exchanges, and reverse logistics.
DT Agent
AI-Powered Communication
Automates customer updates, confirmations, and alerts to streamline engagement and reduce manual effort.
Multi-Channel Outreach
Engage customers via SMS, email, and voice. Automated and timed for every touchpoint.
Reduced Manual Effort
Free up teams by automating routine updates, confirmations, and status notifications.
Automated Customer Journeys
Seamless Communications
Keep customers informed with proactive notifications and transparent communications across the entire delivery lifecycle.
Flexible Alerts
Snow storm causing massive reroutes? Massive pile-up? Send one-off mass notifications with the click of a button.
Bring Your Brand to Life
Every touchpoint is infused with your brand voice and identity, so customers get a seamless brand experience from order to delivery and beyond.
Live Customer Chat
Live Customer Connections
Customers can reach out to your team simply by replying to system generated messages and chat with your team in real time to get information and flag issues.
Instant Answers
Easy instant messaging means customer get faster answers to their pressing questions.
Transparent Chat History
Visualize customer messaging interactions (alongside customer and order details) from a single view for a complete picture of each interaction.
SiteOne’s aspiration is to provide the best customer experience possible. DispatchTrack helps us do that—while minimizing fleet expenses.
Thanks to DispatchTrack, Edimca has total control of our delivery times.
When you work with a partner like DispatchTrack that can truly make our associates’ lives easier at the local level while also pleasing the customer, that’s a win-win situation.
Self Scheduling
Flexible Delivery Windows
Lets customers choose times that work best while DispatchTrack optimizes routes around them.
Customer Control
Empower customers to choose delivery windows that fit their schedule.
Smarter Routing
Automatically optimize routes based on customer-selected time slots.
Order Tracker
Keep Customers in the Loop
Provide a live order tracking portal so customers know exactly when to expect deliveries.
Live delivery ETA’s
Offer customers accurate real-time ETAs to set expectations and reduce missed deliveries.
Seamless Communications
Give customers a direct line to your team via chat or email when they need it most.
Talk to our team about your CX needs. See how we can help.
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Next generation route planning and optimization
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Full-lifecycle customer communications
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Total visibility throughout the entire fulfillment process
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Instant cost analyses to improve profitability
Related Resources
Explore guides, use cases, and insights that go deeper into smarter planning, routing, and fleet optimization.
Faster Routing, Happier Customers: The Last Mile Guide to Route Optimization
When it comes to last mile deliveries, routes are at the bedrock of everything you do.
The Ultimate Guide to Last Mile Delivery Experience for Building Materials
Discover what makes a delivery experience exceptional and how leading teams consistently exceed customer expectations.
How to Boost Delivery NPS in Building Supplies Distribution
If you’re a building supplies distributor, one of the most important numbers for predicting the health and future success of your business is your delivery NPS.