The Leader in AI-Powered Logistics Software
Our easy to use software features an expansive assortment of routing and delivery management tools available in a single solution.
AI-optimized routing pinpoints time windows, total visibility lets you monitor in real time, and intelligent communications ensures happy customers.
Why Leading Brands Rely on DispatchTrack
- A single solution for the entire last mile Unlike solutions that specialize in one area and offer limited capabilities in others, we offer robust, integrated features in routing, customer experience, visibility, and beyond.
- Committed to innovation: The last mile has evolved a lot in the past 14+ years—and DispatchTrack has evolved with it. We constantly update and improve our software so you have the capabilities you need.
- Technology-first, network-agnostic: We’re here to support you, no matter how your transportation network is organized. We seamlessly optimized owned-fleets, third parties, contractors—whatever you can throw at us.
DispatchTrack vs. the Competition
See how our tried and tested last mile delivery software stacks up against the other alternatives out there.
Easy-to-use, fast to value | Delight your customer with the right delivery capabilities
Delivering experiences
It’s not just about moving goods. Customers are anxious for relevant information, personalized engagement, and attentive sales and service. Be one step ahead and exceed their expectations.
Smart scheduling
Real-time delivery management
Digital proof of delivery
Routing for all scenarios
See Our Product In Action
A direct view of DispatchTrack from the user’s perspective. See how global businesses optimize routing, maximize visibility and boost customer satisfaction in these self-guided video tours.
Optimize Routes
- Automatically import order information.
- Generate accurate routes in minutes and drag-and-drop to make changes.
- Achieve 98% ETA accuracy with machine learning.
Execute Seamlessly
- Empower drivers and field reps with turn-by-turn navigation and total connectivity.
- Track driver and delivery statuses in real time for total visibility.
- Capture Digital POD with photos, signatures, time stamps, and notes.
Delight Customers
- Communicate seamlessly via text and email throughout the entire lifecycle.
- Supercharge your brand with customized communications.
- Stay connected with streamlined two-way communication.
When you work with a partner like DispatchTrack that can truly make our associates’ lives easier at the local level while also pleasing the customer, that’s a win-win situation.
Ferguson Enterprises is one of the country’s largest providers of quality plumbing and building supplies to contractors, homeowners, and construction sites.
The Challenge: Delivering on a Strong Customer Service Vision with the Right Partner
Ferguson’s on-premise legacy routing technology was making true efficiency and visibility impossible. To meet time windows consistently, they often had to run their trucks at half capacity, and deliveries carried out by 3PLs had to be routed by hand.
The Solution
To solve this problem, Ferguson partnered with DispatchTrack to update their legacy technology and move their last mile technology to the cloud. DispatchTrack offered a comprehensive platform with a host of invaluable features that are purpose-built for the building materials distribution industry:
- Live customer self-scheduling of deliveries based on capacity-aware time windows
- Fast, accurate, scalable routing based on driver/technician skills and other factors
- Streamlined, easy-to-use UX with easy integration for 3PL partners
- Comprehensive, real-time visibility into the entire last mile
The Results
1,100 sales locations adopted DispatchTrack in 3 months, with 98% compliance. This had an immediate impact on the company across all sales verticals.
With a comprehensive last mile hub, Ferguson’s 10,000 dispatchers could see all their orders, schedule deliveries to align with project schedules, and track delivery statuses in one place. This meant smoother routing and scheduling for 4,000+ delivery assets every day and game-changing last mile visibility.
Plus, they were able to extend these capabilities to 350 3PLs. This has helped them to better utilize capacity, consistently delight their customers, and boost their bottom line.