In addition to drastically reducing routing time, ProMed eliminated much of the manual effort associated with last mile operations. And, due to improved customer visibility, they've significantly reduced missed delivery windows.
"Our top priority is giving our customers what they need to succeed—and that's exactly what DispatchTrack empowers us to do. We've been able to speed up routing, improve visibility across our deliveries, and boost connectivity with drivers in the field. The effect is a total digital transformation of our last mile deliveries," said Alan Ferry, COO, CIO, and Project Lead at ProMed.
With DispatchTrack's SaaS platform, ProMed has also received:
"For medical supply distributors, missing deliveries is really not an option, but for years the last mile delivery process in this industry has been largely manual. It's extremely inefficient and simply frustrating for everyone involved," said Satish Natarajan, DispatchTrack co-founder and CEO. "ProMed has always had a stellar reputation for delivering the highest level of customer service. We're thrilled to help make the last mile delivery process faster, easier, and more efficient for them and ensure every one of their customers receives reliable deliveries every time."
About DispatchTrack
DispatchTrack is the global leader in last mile delivery solutions, helping top brands around the globe power successful deliveries 180 million times a year. Since 2010, DispatchTrack's scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly configurable capabilities designed to empower better delivery management from end to end. Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we're constantly innovating to improve performance and better serve our 2,000+ global customers, including Walmart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver.