What's the Next Generation of Customer Delivery Experience?
Customer delivery experience is a moving target. To keep up with changing expectations, you have to be constantly listening to your customers and evaluating your processes. Both en...
6 Proven Ways to Reduce Your Last Mile Delivery Costs
Between 2018 and 2023, last mile delivery costs went from 41 percent of total shipping costs to 53 percent. Depending on what sector you're in, that might even be an underestimate ...
Boosting Delivery NPS with DispatchTrack's Customer Experience Tools
Whether you use NPS or not, you can’t deny the importance of customer experience for modern delivery businesses. We all know that customers place a huge premium on the service they...
5 Key Strategies for Smarter Truck Route Optimization
To remain competitive—and survive—optimizing your delivery operations is no longer optional. With the right practices and technology, you can dramatically improve your truck routes...
Why the Status Quo in Building Supplies Delivery Isn't Good Enough
If you’re a building supplies distributor, your world is changing rapidly. Two big trends—digitization and consolidation—are sweeping through the building supplies industry and swe...
How Are You Optimizing Your Shuttle Routes?
Raise your hand if the answer to the question posed in the title was “I don’t know” or some variation on “we’re not.” For most delivery businesses, routing shuttles from distributi...
5 Keys to Reducing Costs in Building Materials Distribution
Construction material costs may be starting to stabilize at last—though some pockets of volatility certainly remain—but that doesn’t change the basic dilemma faced by distributors ...
How to Optimize Costs with Smarter Last Mile Delivery Technology
Last mile delivery is about a lot more than just cheap, fast order fulfillment. It’s about a lot more than the Amazon effect, or the e-commerce boom. It’s about managing complexity...
How to Scale Your Delivery Processes in Building Supplies Delivery
Dropping a couple of stacks of 2x4s and a case of joist hangers at a home builder’s site is all in a day’s work, but what happens when you need to do that for hundreds of sites—and...
When’s the Last Time You Did a Route Analysis?
Many ops managers and routing specialists approach route analysis with the same gleeful anticipation as an upcoming root canal. Throw in a few “what ifs” and you have the perfect r...
Is Good Enough Routing Really Good Enough?
One of the surprisingly common refrains we hear from delivery organizations we talk to is that their route optimization is “good enough.” In other words, they know it’s not on the ...