How Is Driver AI Impacting Last Mile Delivery?
Everyone’s talking about autonomous supply chains and autonomous vehicles powered by AI—and the upshot seems to be that they’re never quite as close to being a reality as we would ...
Gaining Visibility Across the First, Middle, and Last Miles
There’s no getting around the fact that the first mile is changing rapidly. At Amazon, they’ve just opened a robotic first mile fulfillment center where about 1,000 human employees...
5 Ways to Manage Delivery Exceptions More Effectively in the Last Mile
Delivery exceptions in the modern last mile are so common—and so bewildering to consumers—that FedEx actually has an entire page explaining what the status “delivery exception" mea...
What Does Alert-Driven Visibility Mean in Logistics?
How many logistics businesses have real delivery visibility? Well, it depends a lot on what you mean by visibility. Most businesses can track their trucks easily enough—even if it’...
How Do You Leverage Last Mile Technology to Improve Customer Service?
In a recent survey, respondents were divided: 43% said that the biggest benefit of providing a great customer experience is increased revenue, white 41% said that it was higher cus...
5 Ways to (Actually) Reduce Logistics Costs with AI
New AI developments are coming down the pike so rapidly that numbers can and do go out of date quite quickly. But two basic facts seem to be pretty clear for the moment: more and m...
How AI Powers Connected Logistics
To paraphrase a recent excerpt of a new report on AI in logistics that appeared recently in Talking Logistics, “the future of AI in logistics is already here — it’s just not evenly...
AI For Delivery Drivers Is Not What You Think
Satish Natarajan is CEO and Co-Founder of DispatchTrack, a global leader in last mile delivery technology and customer experience. This article originally appeared for the Forbes T...
5 Actionable Ways to Achieve 1 More Delivery Per Day
Achieving one more delivery per day may not sound like much—but if your drivers are making a dozen stops per day on average, then adding even a single successful delivery to the ta...
5 Steps to Gaining Logistics Visibility with a Lean IT Team
Logistics visibility sounds simple enough. Per the folks at Penske, it’s simple: “the ability to track and monitor the status and location of parts, components and products as they...
How to Harness AI Logistics Software for the Last Mile
A recent article in Logistics Management had a telling quote from CapGemini’s Shashank Mane: “The bandwidth constraint over the next few years will be human-AI interaction, trainin...