At DispatchTrack, innovation isn’t just a milestone—it’s a continuous mindset. With our April 2025 release, we’re introducing a powerful set of features designed to meet the ever-evolving challenges of modern last mile logistics. These updates reflect our ongoing mission to deliver smarter, faster, and more connected experiences for our customers, their teams, and the end recipients.
From enhanced pre-delivery engagement tools to deeper visibility into outsourced deliveries, this release is packed with updates that help businesses simplify operations, elevate customer experiences, and gain tighter control over every mile.
We’ve rolled out a new Text Me widget that empowers shoppers to connect with your team—before they’ve even placed an order. Easily embedded on your eCommerce site, this tool enables high-intent shoppers to initiate conversations without needing an app or logging into a portal.
Shoppers simply enter their phone number to start a text conversation
Communicate directly with a sales rep or delivery expert via SMS
Eliminate reliance on third-party chat tools and capture more qualified leads
Working with third-party carriers shouldn’t mean giving up visibility. With DispatchTrack Total Visibility, retailers and brand owners can monitor every delivery in real time—regardless of who owns the truck.
A unified dashboard consolidates updates across all fleets and carriers
Real-time delivery status, driver performance, and PODs all in one place
Seamless integration with DispatchTrack’s network (RXO, Pulse, HubGroup) and your own 3PL partners
A dedicated visibility-only instance ensures a clean, purpose-built view
Store pickups are often left out of traditional routing logic, leading to inefficiencies and manual headaches. Our smart routing update changes that—by treating store pickups as first-class jobs that can be fully optimized alongside deliveries.
Automatically accounts for pickup time windows, service times, and route sequencing
Reduces dispatcher intervention and improves on-time performance
Ensures pickups enhance—not disrupt—your optimized delivery plans
Customer pickups are a fast-growing part of the last mile, and now you can manage them with the same intelligence as your delivery network. Our new tools make it easy to streamline scheduling and execution.
Customers can self-schedule pickups based on real-time availability
Dynamic capacity rules help manage in-store resources efficiently
A refreshed dashboard updates every 5 minutes for full pickup visibility
These updates are available now and ready to help you take control of your delivery operations—whether you’re running your own fleet or coordinating with third-party partners. DispatchTrack’s April 2025 release is another step forward in helping our customers deliver on time, every time—with less friction and more insight.
Ready to see these features in action? Contact us today to schedule a personalized demo.