Smarter Driver Routing and Scheduling with DispatchTrack

Productivity. Efficiency. Customer satisfaction. For success in modern delivery management, you really need all three—which means that getting your routing and scheduling capabilities into the absolute best possible shape is non-negotiable. No matter how well you execute on them, there’s no way to turn inefficient route schedules into efficient last mile delivery runs. Simply put, the right routing and scheduling software is a must.

But how do you find the right software in a crowded marketplace full of options that look exceedingly similar on paper? It’s a difficult problem, and 

Why It May Be Time to Upgrade Your Driver Routing and Scheduling 

DispatchTrack’s route optimization capabilities have helped more than 2,500 delivery organizations around the globe to optimize their logistics operations and bring down their overall distribution costs. 

This wealth of experience and data means that our AI-powered routing engine has been honed over countless deliveries to provide incredibly precise and accurate delivery ETAs. It also means that we’ve seen the signs that a company needs to upgrade its driver routing and scheduling capabilities. 

Here are a few of the most common ones:

• You keep having to add trucks to your fleet—or outsource more deliveries—to keep up with demand, even though it seems like your existing assets should cover it. Most of the time, this is a signal that you’re not getting the value out of your capacity that you could be. 
• Your drivers are constantly running late (or early) across your delivery runs, resulting in missed deliveries and all of the knock-on costs and complications that come with them. This kind of gap between planning and execution is usually a sign that something is going wrong at the routing and scheduling stage.
• Your delivery lead times and turnarounds are longer than you would like. In many industries, last-minute orders are a fact of life—customers want what they want, when they want it. But slow and cumbersome routing makes it difficult to keep customers happy when they’re in a rush. 

If any of these ring true for you, or if you’re simply unsatisfied with your current level of route efficiency, it’s almost certainly time to upgrade your driver routing and scheduling. 

That’s where DispatchTrack comes in. 

Level up Route Optimization with DispatchTrack 

At DispatchTrack, we’ve been helping delivery organizations around the world boost their delivery management capabilities for more than 15 years. In that time, we’ve built a powerful route optimization engine that simplifies driver routing and scheduling and helps turn deliveries from an area of high costs to a potential profit center. 

Here’s how we help you make more efficient routes and happier customers a reality: 

1. Robust Capabilities for Improved Route Efficiency 

One of the most important things that you can get from your routing technology is improved efficiency. It’s the first step in managing delivery costs and ensuring the best use of your assets. 

Here’s what our solution helps delivery organizations to do on that front:

• Maximize your fleet assets. Our routing engine helps you align resources, inventory, and commitments to keep operations moving smoothly.
• Maximize efficiency across every mile. Our routing engine enables you to optimize routes and schedules, reduce costs, fuel use, and delivery times.
• Get more from every truck, driver, and route. When you assign people and vehicles intelligently, you can capacity without adding on fleet assets or labor hours.

The How: How do we make this possible within our routing platform? It starts with ensuring that the routing engine can handle all of your routing and scheduling parameters at scale. That means that it accounts for differences in drive time, vehicle and driver requirements, site-specific requirements, customer time wind requests and more automatically. 

At the same time, it gives route planners the freedom to configure their routes and schedules to their exact needs without losing out on optimization. This means you can incorporate reloads, multi-day routes, backhaul, store stops, and more without risking delivery cost efficiency. And, because the system works so quickly, you can do it all in a matter of minutes. 

2. Game-Changing Route Visibility 

True delivery visibility hinges on gaining total clarity across the routing and scheduling process. DispatchTrack makes that happen for our users in a number of different ways:

• Instantly visualize your capacity. DispatchTrack gives you real-time visibility into assets and availability keeps commitments accurate and achievable.
• Maintain control across every delivery run. We offer live delivery ETAs across the board, so your teams can monitor route performance as it happens and adjust proactively to stay on track.
• Ensure total alignment across roles and functions. We help you manage people, partners, and orders from a single platform—so you can ensure accountability.

The How: This level of visibility is possible within DispatchTrack because of our highly-connected platform. Users across roles and functions can easily access a source of truth and routes are easy to track once they’re underway. 

The routing engine keeps working as the route unfolds, which means that you and your customers get real-time delivery ETAs that are updated to reflect the latest status updates. 

3. Enhanced Customer Experience

At the end of the day, it’s all about keeping the customer happy. It might not seem like route optimization has the most direct impact on the customer, but at the end of the day your routes and schedules determine whether you meet your customers’ needs by showing up at the right time. 

DispatchTrack makes sure that when you make promises to your customers, you actually deliver—every time. 

• Coordinate around your customers. Flexible scheduling meets their timelines and strengthens reliability. This includes 
• Deliver on time, even for last-minute requests. Our adaptive routing helps ensure responsiveness to last-minute orders, which boosts customer confidence.
• Deliver dependability at scale. We empower consistent, on-time service that builds trust across every customer touchpoint.

The How: To provide even greater freedom and engagement with customers, DispatchTrack’s routing engine supports customer self-scheduling. Customers get a message with dynamically generated options for time slots, all of which have been validated by the system to ensure that they meet your parameters. The result is that customers get more freedom, while your teams are able to spend less time on the phone and honor customer requests without losing out on efficiency. 

Even if you’re not offering this level of scheduling freedom to customers, they’ll still appreciate your ability to show up on time. We drive this in the DispatchTrack system with a combination of AI-powered ETA estimates (which are generated at the routing stage and then updated over the course of the delivery) and strong driver-empowerment capabilities. This includes AI-based driver voice briefings for each stop to help drivers spend less time fussing with parking and access and more time driving and interfacing with the customer. 

Putting Route Optimization in Context

If there’s anything you should take away from the customer experience section above, it’s that driver routing and scheduling don’t happen in a vacuum. Rather, they’re integral parts of your larger delivery management process. That means that they need to be fully integrated within larger logistics management capabilities around tracking, dispatching, customer experience, and more. 

That’s exactly what DispatchTrack’s connected logistics platform provides. Our driver routing and scheduling capabilities help you decrease costs, boost customer experience, and improve visibility precisely by working as the linchpin of a larger software system. Once your orders are routed, we enable you to automatically dispatch orders to drivers, communicate with customers, track deliveries in real-time, document everything that happens along the route, and analyze everything touchpoint to further optimize future runs. 

And this is before we even talk about integrations with software, processes, and teams that manage the first and middle miles. The result is that logistics organizations get a true command center for ensuring successful deliveries at scale. 

Conclusion: Reach out Today

If you’re in the market for smarter driver routing and scheduling, the best time to adopt a solution is right now. The market is getting more competitive by the day, and the right technology has the power to turn delivery management into a serious value driver. 

At DispatchTrack, we’re here to help delivery businesses make promises they can keep. Reach out to our team today to learn more about our driver routing and scheduling software.