WHITE PAPER

AI in the logistics industry is here to stay—and businesses that use AI to evolve their existing processes can set themselves up for real ROI. In the realm of customer delivery experience, businesses are already using AI-powered agents to handle customer inquiries and streamline customer service and communication.

This guide outlines a practical approach for CIOs to implement AI within customer delivery operations with DispatchTrack’s updated customer communication capabilities.

• Establish Two-Way Messaging
  Enable seamless conversations by allowing customers to respond to automated texts and receive replies in the same thread, managed within your delivery system.

• Define the Right Scope
  Start with high-impact use cases like order details, ETAs, delivery instructions, and escalations for rescheduling or address changes.

• Prepare Business-Specific Data
  Provide essential inputs such as location, operating hours, and brand details to ensure the AI can engage effectively and manage expectations.

• Brand and Operationalize Your Agent
  Configure tone, naming, and escalation protocols. Train teams for smooth handoffs when AI needs to route conversations to live support.

Download now to read on!