This guide outlines a practical approach for CIOs to implement AI within customer delivery operations with DispatchTrack's updated customer communication capabilities.
Establish Two-Way Messaging
Enable seamless conversations by allowing customers to respond to automated texts and receive replies in the same thread, managed within your delivery system.
Define the Right Scope
Start with high-impact use cases like order details, ETAs, delivery instructions, and escalations for rescheduling or address changes.
Prepare Business-Specific Data
Provide essential inputs such as location, operating hours, and brand details to ensure the AI can engage effectively and manage expectations.
Brand and Operationalize Your Agent
Configure tone, naming, and escalation protocols. Train teams for smooth handoffs when AI needs to route conversations to live support.