The Only Automated Self-Scheduling Solution
You Define Capacity
You can define capacity by zip code or by zone and include calculations for service time on deliveries that require it.
B2B Customers Benefit
Self-scheduling is not just for consumer goods, but also for critical business deliveries such as buliding supplies, agricultural products, medical supplies, food and other items that must be received by an authorized agent.
DispatchTrack dynamically matches your capacity to customer availbility, resulting in earlier delivery windows. Merchandise waiting in your warehouse is unrealized revenue; the sooner you can deliver, the sooner you collect your fee.
DispatchTrack is the only major last mile solution that offers fully automated self-scheduling. Allowing customers to book their own delivery is not only more satisfying to them, but also results in fewer customer-not-at-home. If they pick the delivery time, they’re more likely to be there, and DispatchTrack’s combination of automated scheduling and automated communications follow up minimizes costly re-deliveries and the chance that merchandise may be damaged when returned to the warehouse.
Our Partners Trust Us
Fewer Calls, Optimized Routes
Using complex calculations to simultaneously optimize your loads and routes while offering customers a choice of delivery times, DispatchTrack can boost both your efficiency and your customers’ satisfaction, earning you higher ratings.
Reduce Scheduling Costs
On average, it takes an agent 2.5 phone calls and five minutes to reach a customer to schedule a delivery. If you’re running 10 trucks, that could easily take 500 minutes — over nine hours — a day. And while scaling up deliveries incrementally using human operators is problematic, DispatchTrack can schedule an additional 10 deliveries, or 50 or 100, with no additional scheduling manpower.
Better Customer Experience
The DispatchTrack scheduling portal is available 24/7, so customers can schedule when it’s convenient for them — even after hours when they can check with family members. Picking their delivery time gives customers some control and is more satisfying. And they’re less likely to miss the appointment.
Level Loads, Optimum Routes
DispatchTrack knows the capacity you have, where and at what times, so it can dynamically allocate your resources. It offers customers windows that make sure your trucks are level loaded and their routes are optimized. Your can reduce costs while also raising customer satisfaction.
“DispatchTrack is more than just fleet management, it’s customer satisfaction management. It’s been a game changer.”
— Tony Mitchell
General Manager, American Furniture Warehouse
The DispatchTrack Solution
DispatchTrack is the only major last mile solution that offers fully automated self-scheduling. Behind the scenes, our software is rapidly performing complex calculations that balance your trucks, crews and time with the customer’s availability to offer windows that allow you to level load and optimize routes while also reducing customer-not-at-home failures.
Customers are directed to an online portal to choose a delivery window. They fill in a brief pre-delivery questionaire to discover whether extra time, crew or equipment will be needed. That information is fed to the DispatchTrack engine for processing. The portal and scheduling communications can carry your branding or that of your client throughout.
Finding a window that works for your customer and for you requires matching your capacity to their availability. You can define your available capacity by zone or by zip code and can specify:
- Truck volume
- Number of stops
- Service time
Calculated Delivery Options
DispatchTrack compares the customer’s delivery requirements with your capacity and presents many delivery options to the customer. The customer gains some control over the timing while your trucks are level loaded, optimizing the number of trucks and crew needed to fulfill your deliveries.
DispatchTrack enables communications with the customer and the client through voice, text and email. DispatchTrack automatically confirms the delivery window with customers before routing their delivery; it sends a confirmation when the driver leaves the warehouse; and it sends another when the driver is one stop away.