Talks to your POS — and listens
Become a pro at integrating incoming orders. DispatchTrack can pick up customer orders from your existing POS and enter them into the digital order fulfillment and delivery workflow. Because DispatchTrack is fully cloud-based SaaS, your staff can use the mobile app on their own devices, so you’ll be up and running in no time.
Simplifies pick and pack operations and handles curbside pickups
Our grocery delivery software easily accepts both on-demand and pre-orders. It can designate delivery and pickup orders and seamlessly manage both workflows. There’s even a workflow for curbside pickup that matches up the number and size of the orders with your available staff and allows your customers to choose a pickup time that works for you and for them.
Manage in-house and contract drivers
Whether you use only in-house drivers, only contract or a blend of both, DispatchTrack gives you ultimate visibility into all parts of the operation. Our driver app runs on any mobile device and requires almost no training, so you can manage peaks by quickly adding new drivers. Our single-pane-of-glass dashboard shows you every driver, every route and every delivery as it happens in real time. Information is color-coded and potential problems are flagged so you can solve issues before they arise.
AI-powered optimized routing
DispatchTrack gets more accurate the more you use it. It records traffic patterns in your area, actual drive times by your crews, how long it takes to make different kinds of deliveries and more. All of that turns out ETAs that are not only doable, they actually get done.
Manage the entire operation at a glance from a single screen
Our single-pane-of-glass dashboard shows you every driver, every route and every delivery as it happens in real time. Information is color-coded and potential problems are flagged so you can solve issues before they arise. Customers can also see their groceries en route, so they’ll know that blueberry pie is going to make it in time for dinner. If there’s a hiccup, customer, dispatcher and driver can use the app to communicate via talk/text/email in real time.
Contactless proof of delivery
Eating well can be costly, so being able to fully document your deliveries is critical. Drivers can take notes, video, photos and gather signatures wirelessly through the app. Everything is uploaded to the cloud so you can see it in real time.
