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Direct Dispatch Supply Chains Are the Future of Retail

Apr 1st, 2020    3 Min Read   

Supply chains across the world are evolving and growing, accounting for products transported far and wide from factories, pallets, warehouses, ships, and delivery fleets. Products that have to meet criteria, and travel long distances passing via different intermediaries. The complex nature of supply chains affects both profit margins and a manufacturer's ability to build lasting loyalty among consumers.

Companies, however, are finding ways to streamline their supply chain processes. Global brands are now venturing into directly supplying their orders to their customers to have more control over customer satisfaction. This means eliminating "middlemen" in the new internet era using a direct dispatch supply chain approach.

What is Direct Dispatch Supply Chain?

There was a time when global brands depended on their distribution partners to sell their products. But times change, and companies are now shifting to a direct dispatch supply chain to gain more control over their distribution. The rising popularity of e-commerce makes it possible for firms to set up their online stores and deliver their goods directly to customers.

A direct-distribution channel or DTC, for short, is a delivery model where manufacturers deliver their products directly to customers. The DTC delivery design reduces both storage and transportation costs for manufacturers while adding a layer of complexity to the overall supply chain process.

Brands are carefully weighing the advantages and disadvantages of direct distribution, as more consumers vote with their dollars for this fulfillment model. A Forbes report showed that more than a third of consumers prefer to buy directly from the manufacturers' online platform. And larger manufacturing companies are expected to adapt and adjust to the direct dispatch benefits and related risks in the coming year's given consumer preference.

What is an Example of Direct Distribution?

Businesses eager to understand the direct distribution method would do well to study some larger brand's DTC execution.

For example, in 2018, Nike announced its Consumer Direct Offense, which allowed the company to announce and reveal product offerings straight to consumers on a large scale through an online portal they controlled. The shoe and athletic wear manufacturer has typically sold their products through retail chains but made the shift to direct distribution two years ago. Nike expects to source 80% of its revenue growth via DTC in 2020 going forward.

Other global brands have already ventured into the direct distribution. For example, cosmetics giant L'Oreal, who until recently relied on their retailers, reported a 33% increase in their online sales in 2016. By 2018, online selling accounted for 17.6% of the company's overall business.

Why Do Companies Choose DTC?

There are advantages and disadvantages of indirect distribution channels. But for many organizations, the downsides of indirect distribution affect their profit margins so significantly, that they must shift to the DTC approach.

Indirect distribution requires the use of 'middlemen,' which prohibits companies from getting closer and establishing more personal brand relationships with their customers. On the other hand, direct distribution allows manufacturers to communicate directly with patrons, gathering invaluable insights and behavioral data from them, all in the spirit of better service. This, however, doesn't mean that brands will stop using retailers all together in the future. But in the interest of getting more insights to garner a more significant share of the market, brands are seizing the opportunity to gain unprecedented visibility and control of relationships with their customers.

The changing landscape of retail, along with the advances in delivery logistics software, is providing opportunities for companies to experiment with new distribution channels, understand their markets better, and solidify more stable relationships with their customers. And in the coming years, consumers can expect more of their favorite brands to offer their wears through direct eCommerce platforms.


DispatchTrack is a leading provider of SaaS solutions that enable end-to-end optimization of operations and customer experiences in last-mile delivery. The company's platform includes modular tools for self-scheduling, route optimization, customer communication, real-time tracking and ETA, proof of delivery, and delivery network intelligence and analytics. With customers across North America, Europe, South America, and Asia, DispatchTrack is used by thousands of businesses of all sizes, and many multi-billion-dollar enterprises across a wide range of industries including furniture, appliances, building supplies, food, and beverage. More than 60 million scheduled delivery experiences are powered by DispatchTrack each year. For more information, visit www.dispatchtrack.com

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