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Is Crowdsourcing Logistics the Solution for Last Mile Delivery?

June 12th, 2020    3 Min Read   

The rise of eCommerce shopping is both an opportunity and a headache for retailers and final mile logistics companies since door-to-door deliveries can be costly. Thus, businesses that want a piece of the market share are busy looking at all options available to minimize costs in providing on-demand, same-day deliveries. Crowdsourcing logistics is gaining ground among many on-demand companies.

What is Crowdsourced Delivery?

Crowdsourced delivery—also popularly known as crowdsourced logistics—is a method of fulfillment that uses a network of non-professional, local couriers to deliver orders directly to customers. Crowdsourced logistics was once used for grocery and meal deliveries, but these days even traditional retailers are employing it in the hope of maximizing the reach of their supply chain and cutting down costs.

Does Amazon Use Crowdsourcing Logistics?

Retail giant, Amazon uses the crowdsourced logistics with its Amazon Flex program. It works a lot like Uber, where vehicle owners deliver Amazon's orders, allowing them to earn extra money. This means Amazon Flex partners can work whenever they want to by simply choosing the block that fits their schedule, and get paid for every delivery they make.

Why use Crowdsourcing Logistics?

Crowdsourcing logistics is growing popular among businesses. A survey conducted in 2018 showed that almost 10% are already using crowdsourced delivery, while another 26% of surveyed companies were planning on using the same business model in the future. This growth explains why several global crowdsourced delivery startups in recent years like New Dada, Instacart, Deliveroo, DoorDash, Deliv, Fetchr, and Postmates. Combined, these seven startups have raised billions in funding.

Companies use crowdsourcing for their deliveries because it allows them to get the order quickly to their customers. Businesses can meet consumer demands for instant gratification while ensuring that packages are received by clients. Crowdsourcing logistics minimizes failed deliveries.

They say fewer cattle, less care. And this is true for businesses that use crowdsourced shippers. Contracted couriers have their vehicles and already know how to drive. This means companies no longer have to manage the procurement of delivery fleets, vehicle maintenance, and in-house drivers. Crowdsourcing deliveries lessen the human resource costs of complex logistics that come with providing on-demand deliveries.

The benefits of this logistics model extend to customers as well. For one, it offers more control over the shopping experience since customers get their orders when there is someone to receive the package for them. This is possible since they can choose the time of delivery to avoid missed reception.

It also satisfies consumer demand for speedy deliveries while providing greater visibility on the entire process since consumers can track their packages. Customers are also provided with real-time updates on their orders via push notifications, SMS text alerts, and GPS tracking data using smartphones.

What's the Downside?

Any business model has its disadvantages. In crowdsourcing logistics, retailers have to shell out more money for each shipment. More so since most customers are not willing to pay for delivery fees.

Companies also have to deal with workforce issues such as retention rates and courier shortages. After all, couriers serve multiple clients, which makes outsourcing more difficult when there's no local contractor able to take the gig. Plus, juggling various gigs can leave many couriers exhausted and burnout from work, which in turn makes courier retention a problem.

Relying on the gig economy also means losing complete control of the management of delivery schedules and workloads. Customers normally see delivery drivers as employees of the company that fulfills their orders, which can cause brand damage should any of the outsourced shippers fail to deliver on time. Poor face-to-face interaction between the outsourced shipper and customer can result in low customer satisfaction.

A Careful Calculation

Crowdsourced logistics is a business model that allows companies to offer more delivery options and meet consumer demand for rapid deliveries. It reduces costs on procuring delivery vehicles, training, and managing staff. But it is not all rosy as crowdsourced employees could cause brand damage due to poor customer service. Plus, there's a problem with workforce management in outsourcing services. Companies must weigh the pros and cons carefully as there are no easy answers on whether crowdsourcing logistics is the best solution for the challenges of last mile delivery.


DispatchTrack is a leading provider of SaaS solutions that enable end-to-end optimization of operations and customer experiences in last-mile delivery. The company's platform includes modular tools for self-scheduling, route optimization, customer communication, real-time tracking and ETA, proof of delivery, and delivery network intelligence and analytics. With customers across North America, Europe, South America, and Asia, DispatchTrack is used by thousands of businesses of all sizes and many multi-billion-dollar enterprises across a wide range of industries, including furniture, appliances, building supplies, food, and beverage. More than 60 million scheduled delivery experiences are powered by DispatchTrack each year. For more information, visit www.dispatchtrack.com

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