DispatchTrack is the global leader of last mile logistics software, helping top brands powering over 180 million deliveries a year. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent, using highly-configurable capabilities designed to empower better delivery management from end to end. We’re constantly innovating to improve performance and better serve our 2,000+ customers, including Wal-Mart, Coca-Cola, Ashley, Ferguson Enterprises, and many others.
When businesses make promises to their customers—DispatchTrack makes sure they deliver. Promise. Deliver. Delight.
As a Technical Support Analyst, you would be working to resolve customer issues, both technical and functional, performing root cause analysis. You would have had experience working with international clients and understand customer service requirements of empathy, enthusiasm and attention to detail.
An ideal candidate would be empathetic, have exceptional communication skills, understand the priorities and respond to enable customers succeed in their business. You should have worked with international clients and understand the cultural nuances to address the customers’ queries. You should be an expert at troubleshooting problems, replicating issues, getting to the root cause and present solutions to customers in a timely manner.
Please email careers.india@dispatchtrack.com to apply