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Director of Customer Success (Ref: 101)


Director of Customer Success (Ref:101): Work with enterprise customers to understand their business requirements and map out solution configurations to achieve company business goals; Utilize DispatchTrack technologies to build highly customizable products that will suit the needs of clients; Utilize SaaS product knowledge to better understand client business requirements to configure the product accordingly; Utilize customer-focused technical knowledge to bridge the gap between customer requirements and product configuration; Work with engineering and customer success teams to implement solutions; Support the customers through the initial phase along with their team to ensure a successful rollout of a product solution; Identify product gaps and alert the engineering team so that the product can be enhanced to meet customer requirements and expectations; Translate customer requirements into technical specifications; Utilize programming and product development methodology knowledge to write sound engineering specifications; Conduct quarterly business reviews with enterprise customers to ensure continued engagement and partnership; Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems. Tools used: Web Server (Apache, IIS), Database (Oracle, MS SQL), Virtual environments (VMware, Hyper-V), CRM (Salesforce, GainSight). Minimum Education: Bachelor’s degree in Computer Science. Minimum experience: Two (2) years. Two (2) years of experience must include two (2) years of experience in Web Server (Apache, IIS), Database (Oracle, MS SQL), Virtual environments (VMware, Hyper-V), CRM (Salesforce, GainSight). Employer will conduct background checks and reference checks. Job Site: Campbell, CA. Please send resumes referencing the aforementioned job title and reference number to DispatchTrack, LLC, 300 Orchard City Dr., Ste. 132, Campbell, CA 95008 or email to jobs@dispatchtrack.com.