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4 Things to Look for in a Delivery Route Planning App

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Feb 8, 2021

Manually planning drivers' routes often results in lost time and inaccuracies—sure, you might be able to find the best route by hand or with a less-than-stellar software solution if you’re just looking at one or two trucks and few orders. But with dozens or hundreds of truckloads the task quickly becomes impossible, and the problems become even worse when fleet managers and dispatchers have no way of knowing whether drivers are even following the routes planned for them.

To put it bluntly: inefficient route planning is all too common, and it’s jacking up operating costs and negatively impacting bottom lines across the board.

Delivery route planning app

Luckily, there's a way for fleet operators to ensure efficient and effective route planning processes. Preparing optimized and accurate routes is possible with the right truck route planning software. 

How Route Planning Apps Work

Route planner software replaces the human scheduler and planner who’s tasked with plotting the best route for drivers and scheduling stops for each vehicle. 

An advanced route planner for trucks will find the most optimal routes in a matter of seconds. This is no mean feat—and not something that all routing software can do—given the fact that the possible permutations for any given route grow exponentially as you add stops.

The software also needs to consider many variables affecting delivery times, such as road conditions and closures, traffic congestion, weather conditions, and so on. Estimating travel times for trucks requires specialized information (Google Maps estimates won’t account for differences in travel time between cars and different kinds of trucks), which is why many software solutions with powerful algorithms still don’t produce accurate ETAs. 

Plus, some businesses stick to manual route planning, failing to realize that the method causes major inefficiencies in the delivery process, particularly in the last mile. These enterprises are either ignoring or remain unaware of the tell-tale signs that they need to shift to route planning apps for drivers. Here are some of these signs:

  • Transportation expenses are already getting out of control, and owners and managers can’t even get a handle on the spiraling costs
  • Lack of data on which routes are profitable and which ones are losing money
  • High attrition rates among drivers and route planners
  • Losing customers because of late and missed deliveries
  • Present delivery route planning is consuming more time and requiring additional staff
  • Inability To handle higher volumes

How Route Planning Software Can Help

Modern computing capabilities of route planning software can be quite advanced, allowing the software to make thousands of calculations in a matter of seconds. And the speed of computing remains rapid even if the fleet has dozens or hundreds of vehicles and high volumes for delivery. This computation speed is quickly becoming a necessity, as it offers you the ability to decrease lead times for incoming orders. But that’s not the only benefit of the kind of tool we’re describing. Here are some more of them.

  • Eliminates the need to micromanage personnel or drivers
  • Decreases the length (and therefore cost) of your average route
  • Increases the number of deliveries per day
  • Eliminates paperwork
  • Reduces labor hours of human planners and drivers

The result is that it can finally get costs under control—all while delighting your customers with on-time delivery.  

How Should You Select a Delivery Route Planning App?

Businesses should opt for a dispatch route planner app that offers specific features to ensure the software deployment’s success. Here are the features to look for when choosing a delivery routing app:

Real-Time Visibility

Dispatchers and fleet managers often have difficulties managing drivers on the road because of the lack of visibility. They have no way of knowing where the drivers are and whether they're idling too long at drop off points, getting stuck in traffic, or otherwise finding themselves delayed. The lack of real-time information leaves dispatchers and managers wondering if drivers are still on schedule or are already falling behind.

As such, a dispatch route planner app must provide real-time visibility, which can offer back-office teams information on whether a driver will miss a delivery time frame or not. Real-time visibility allows the business to inform consumers of any possible delays ahead of time.

This provides fleet operators the following advantages:

  • Insights on driver behavior and improvements in productivity
  • Identification of underperforming drivers
  • Quick rerouting as needed
  • Improvements in driver safety

Accurate ETAs

Gone are the days when customers would be satisfied with long delivery time frames. Consumers nowadays would balk if you provided them the expected time of arrival (ETA) of 10:00 am to 2:00 pm or 1:00 pm to 6:00 pm.

Providing customers with an accurate ETA will go a long way in improving customer satisfaction scores. Thus, it's not enough for route planning software to provide optimal routes: it should also offer accurate ETAs.

Easy Integration and Support for Mobile Devices

One of the major benefits of routing software is that it eliminates paperwork. Planners can create routes on their desktops and then push turn-by-turn directions to a driver’s smartphone. Planning routes and distributing them via various devices eliminate the expense of expensive GPS hardware, manually updating GPS systems and maintaining them.

Plus, it's not enough to have optimized route plans on hand, as distributing them as quickly as possible is just as important as finding the best routes. This is particularly true in cases where additional instructions are available or when there are changes to assignments and routes.

It's best to choose software that allows smooth integration so that any changes made from the local computer will be distributed quickly to the drivers' mobile devices. 


All businesses want to be in a position to grow as demand for their service increases. Unfortunately, some planners can only handle a certain number of routes, which makes scaling up difficult or impossible. 

A route planner shouldn’t set any limitations and must be able to support business growth. Businesses, after all, may want to increase delivery volumes or expand delivery areas. Thus, the route planner software must offer unlimited capacity for the following:

  • Optimizations
  • Routes
  • Address for storing customer addresses
  • Stops per routes
  • Planning horizons 
  • Uploading of videos, images, tests
  • Notes
  • Custom data

In the end, getting a delivery route planning app is a step in the right direction, but it won't necessarily allow businesses to operate more efficiently. Companies must choose a software offering dynamic routing, capable of planning, distributing, and changing routes as needed—and they ought to choose one that works as a SaaS solution. Only in this way can you ensure real scalability. 

DispatchTrack offers the most powerful end-to-end suite of tools for last mile logistics operators. Dispatchers, drivers, customers and clients can access our app on any device to schedule, track, modify and verify your deliveries.

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