DispatchTrack Solution

DispatchTrack is a unique software product that provides end-to-end solution for companies with field-based employees. The solution consists of a mobile app for the field resources and a web-application for the office manager to effectively manage their field operations. DispatchTrack delivers value for service based, mobile businesses. Stop overtime, save money and reduce overhead.

• Schedule resources & track job progress

  As the dispatcher of service jobs, you can schedule your resources and define an optimal route using a map-based drag & drop interface. Avoid looking up each address and manually plotting them on a map. Our customers have reported that what used to take minutes now only takes seconds, and the job is done accurately!

• Call Ahead

  Get customer confirmations before you go to the job through DispatchTrack's automated Call Ahead capability. Just click one button, and the system will call all customers on your route and give you detailed statuses of whether the appointment is confirmed, canceled or you received voicemail. No more spending time just to make phone calls to confirm the jobs!

• Turn by turn directions, real-time status update and escalations

  DispatchTrack not only gives turn-by-turn directions, but it also enables service personnel to communicate with the office in real-time. Send job status of job start and finish time, and enter field notes to communicate with the office manager and get help as needed.

• Capture key job-completion information at customer site

  After each job is completed, capture all key information to confirm completion including images, customer signature and any key notes that can be used for future sales opportunities.

• Track Widget

  DispatchTrack allows for your customers to check on the status of their service jobs directly from your website by simply putting in their phone number! Your customers will be happy that they can check on the status without even having to make a phone call. And for you, the time you would have spent answering customer's call about job status can be used to do what is most important to you - build our business!

• Accept credit card payments at job completion

  DispatchTrack comes with a credit card swiper, which not only gives you the convenience of accepting payment on the job, without any delays, but it also offers a low rate (<2% per transaction!) compared to other services.

• Customer surveys

  DispatchTrack takes customer surveys to a whole new level. Capture a customer satisfaction survey on the mobile unit when service is rendered. Or simply send the survey via email and the response is stored against the service order. DispatchTrack can also take all of your customer's positive comments about the service, and capture it in a widget that you can use to promote on your company website, a facebook page or any other Internet medium --- thus improving your online reputation.

• Open API

  We understand you need all of your IT systems to be integrated. DispatchTrack provides an open API that allows your existing sales order, fulfillment and other systems to get and put information into DispatchTrack.